What Google rating do hotels in New York need to stay competitive?
By Max Zhou · Last updated
Hotels in New York average 3.5 stars across 738 Google reviews (median, based on analysis of 13 businesses, 4/30/2026). 0% of businesses score above 4.5 stars — those businesses see measurably higher inquiry rates.
- •Businesses analyzed: 13
- •Average Google rating: 3.47★
- •Median review count: 738
- •Share above 4.5★: 0%
- •Share below 4.0★: 92.3%
- •Top performer: 414 Hotel New York Times Square (4.1★, 418 reviews)
| Metric | Hotel in New York | Top performer |
|---|---|---|
| Google rating | 3.47★ | 4.1★ |
| Review count | 738 (median) | 418 |
| Reply rate | Est. <20% | ~95% |
| Share 5-star | 0% | 100% |
Frequently asked questions
- How many Google reviews does a hotel in New York need?
- Median in New York is 738 reviews. To rank in the top 25% of businesses in your category, aim for at least twice that — around 1476 reviews.
- How do I get from 4.0 to 4.6 stars on Google?
- Two levers: systematically request reviews from happy customers (QR code at the point of service works best) and intercept unhappy feedback privately before it becomes a public 1-star review. Our pilot customer Sakura Hagen went from 4.0 to 4.6 in 6 weeks this way.
- Is AI auto-reply to Google reviews GDPR-compliant?
- Yes — provided data is processed in the EU and no customer PII beyond what Google already displays publicly is used. Starise meets both standards.
- How much does review management cost?
- Starise Standard is $59/month per location including unlimited AI replies, QR code, and dashboard. 7-day free trial, no credit card.
- How fast will my Google rating improve?
- Typically 4-8 weeks. Speed depends on your customer volume and starting rating. Lower starting scores improve fastest.
How does your hotel compare to the New York market? The median is 3.5★. Below: city comparison, top-10 list, and what the best-performing businesses do differently.
Run a hotel in New York?
Your competitors average 3.5★. With Starise you can reach 4.5+ in six weeks. See the Sakura Hagen case study.